In California, 67% of the state's 14 million people living in HOAs rate the experience positive. This isn't a bad satisfaction rating, but you might prefer a better outcome if you're on the HOA board of a California community.
There are things you can do to improve HOA homeowners' experiences along with the value and appeal of your community.
Avoid the association management mistakes that hamper resident satisfaction by following our guide to expert HOA management.
Embrace Clarity and Communication
By law, all HOAs must operate according to a set of homeowner association rules. These CC and Rs can cause misunderstandings and discontent in a community.
Clear communication is one way to reduce any confusion surrounding these laws and ensure homeowners enjoy equal rights while living in the community. A homeowner portal is an effective way for residents to communicate with board members.
It's also a good place to publish information like:
- Community rules
- Upcoming events
- Routine maintenance notices
- Fines for rule infringements
- HOA board meeting announcements
Residents can also communicate with the board on this forum, voice any concerns, and report repair issues.
Encourage Community Engagement
A sense of community is an attractive benefit of living in an HOA. As a board member, you can help foster this collaborative vibe by arranging events and get-togethers where residents can get to know one another.
The following ideas work well for boosting neighborly vibes:
- Seasonal celebrations
- Charity drives
- Community picnics or barbecues
- Indoor events like trivia challenges
- Movie nights
When you bring your community together, neighbors become friends. This enhances security and boosts their HOA lifestyle.
Attend to Maintenance and Repairs Promptly
Maintaining the HOA amenities in pristine condition is a key HOA management responsibility. Set up an ongoing maintenance coordination program to ensure the longevity of these community assets and limit expensive repairs.
HOA maintenance includes things like:
- Lawn care
- Pool care
- Servicing equipment
- Gardening
- Roof repair for communal buildings
Ongoing relationships with local contractors will help ensure you receive fast, efficient service and the best prices for necessary maintenance. Be sure to inspect the facilities regularly to check for wear and tear and deal with these matters immediately.
Your residents' HOA fees pay for the upkeep of the shared facilities, so they must always remain in good working order.
Hire an HOA Management Team
HOA management is a full-time job that often takes up more board members' time than they'd like, which can cause stress and management inefficiencies.
PMI Del Mar can help relieve this burden. We are a full-service HOA management company based in San Diego with over 20 years of experience. We use the latest software to ensure seamless communication and clarity.
Our managers act as a neutral third party in disputes and enforce the rules fairly and consistently. Our maintenance coordination methods ensure cost-effective repairs, and we oversee all contractors' work to ensure your satisfaction.
We can assist you with a wide range of neighborhood governance solutions to ensure your residents find value in their investments. Get on board to start working toward excellent satisfaction ratings from your community.
